Connecting Employee Wellbeing Initiatives and Exceptional Work Experiences In today’s dynamic and fast-paced business environment, organizations are increasingly recognizing the profound impact that employee wellbeing has on their overall success. A happy and healthy workforce not only...
During the Execs In The Know Customer Response Summit in Nashville, we reviewed the generational differences in the current frontline workforce, supported by current research conducted by COPC Inc. Senior CX leaders provided valuable input and experiences in this interactive session. We share...
ISG Provider Lens™ Customer Experience research report published in September 2023 compared provider strengths, challenges, and competitive differentiators. CX remains a crucial priority for enterprises and ties closely with strategic goals. The report showed how enterprises are addressing...
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management. We surveyed...
The evolution of the workplace continues to reach new heights, with many technologies fortifying the capabilities of remote work. While it’s easy to be excited for the future of work, one must never forget a core component in truly making a work-from-home model achieve success: fostering trust...
Remote work has already established itself as a crucial component in today’s post-pandemic workplace. It continues to offer unparalleled benefits to employees and organizations: business continuity, unmatched flexibility, and improved well-being of employees, to name only a few. With the...
In our infographic, we tackled the “great resignation,” which refers to the ongoing difficulties in recruiting and retaining talent as a result of the stiff competition in the job market triggered by the global pandemic. Many factors can be attributed to increasing unemployment rates...
COVID-19 triggered a global slowdown that declined economic growth and consumer activity. With inflation numbers rising, the probability of a recession is also increasing. According to CNBC , recent forecasts indicate that a recession may occur this year or earlier in 2023. Previous market...
We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know how to deliver exceptional customer...
Watch to the full podcast here: Or click here to just listen to the audio. The shift in labor dynamics that we’ve seen over the last two years has given call center agents the advantage of being able to work from home, take new jobs without having to relocate and elect better...
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